Employee financial stress remains one of the most significant challenges affecting today's workforce. Rising costs, inflation, and ongoing economic uncertainty can make it difficult for employees to manage day-to-day financial responsibilities, often affecting productivity, engagement, and overall well-being.
To help address these challenges, a leading Employee Assistance Program (EAP) provider partnered with My Secure Advantage (MSA) to enhance its Financial Well-being benefit offering for more than 5 million employees across the United States. After just one year, the partnership delivered measurable improvements in financial stress, employee engagement, and workplace outcomes.¹
The Challenge: Rising Employee Financial Stress
In 2022, inflation reached its highest level in decades, creating additional financial pressure for employees across the country. According to the U.S. Bureau of Labor Statistics, consumer prices increased 9.1% over the previous year, representing the largest increase in 40 years.²
As financial concerns grow, employees may face increased difficulty concentrating at work, making informed financial decisions, and maintaining their overall well-being. Employers and EAP providers increasingly recognize the importance of offering meaningful resources that help employees navigate these challenges with confidence.
The Solution: Enhancing the Financial Well-being Benefit
To better support employees, the EAP provider expanded access to personalized financial coaching and educational resources through MSA's Financial Well-being program.
The enhanced offering connected employees with experienced Money Coaches who provided individualized educational guidance across a wide range of financial topics, including budgeting, debt management, saving, retirement preparation, and other financial priorities.
The goal was simple: make it easier for employees to access trusted financial education and personalized Money Coaching when they need it most.
Why Financial Stability Matters More Than Ever for Employees
The Results
After the first year of the enhanced program, the partnership achieved significant improvements across multiple measures:
- 57% reduction in employee financial stress¹
- 190% increase in participants using one or more program elements³
- 143% increase in participants scheduling multiple Money Coaching sessions³
- 26% increase in participants working with a Money Coach³
- 1.6 hours of weekly productivity improvement¹
- 26% improvement in overall health measures¹
- 88 Net Promoter Score (NPS)¹
These outcomes demonstrate the potential impact of making financial education and Money Coaching more accessible to employees.
Why Employee Financial Well-being Programs Matter
Organizations continue to look for ways to improve the employee experience, strengthen benefits engagement, and support workforce productivity.
When employees access resources that help them address financial challenges, they can feel more confident making financial decisions and more prepared to navigate unexpected expenses and long-term financial goals.
The results of this partnership highlight how employee Financial Well-being programs can contribute to meaningful improvements for both employees and employers.
How Financial Stress Impacts Employee Productivity, Retention, and Workplace Performance
Supporting Employees Through Financial Challenges
"We are extraordinarily proud of these results," shared Brad Barron, MSA Founder and CEO.
"For nearly a decade, we have been achieving results like these with our direct-to-employer clients, and it is spectacular to see one of our EAP partners improve their benefit and achieve similar results."
MSA has supported the behavioral health and EAP industry for more than 35 years, helping organizations expand access to financial education and coaching during periods of economic uncertainty and change.
A senior executive from the EAP partner noted:
"MSA stepped up in a huge way to help our members during COVID, and it did the same during these trying economic times."
Could Your Organization Achieve Similar Results?
Employee financial stress can affect productivity, engagement, and overall employee experience. Organizations that invest in personalized financial education and Money Coaching can be better positioned to help employees navigate financial challenges while supporting broader workforce goals.
Explore additional outcomes and insights on our Outcomes page.
See how MSA helps employers reduce financial stress, improve productivity, and drive measurable outcomes. Schedule a personalized demo to learn what's possible for your organization.
¹ My Secure Advantage, Inc., May 2021–May 2022. Results based on member self-reported data.
² Bureau of Labor Statistics, U.S. Department of Labor, Consumer prices up 9.1 percent over the year ended June 2022, largest increase in 40 years.
³ My Secure Advantage, Inc., May 2020–May 2022. Results based on specific client program utilization.
Post a comment